Understanding your clients' needs and wants is critical to your
businesses. Loyalty is the goal, but loyalty can be understood in
terms of affective loyalty (feelings) and behavioural loyalty
(action), and these are not always in alignment.
Our unique audit tools can help you survey and understand the
views of your clients about the environment, levels of service and
perception of value within your practice. We can then help you
improve on key areas of focus such as client communications for all
the team, including managing conversations clients in the consult
room, and customer care protocols for reception staff.
We can also help design Preventative Healthcare Programmes that
add value to both your customers and your Practice.
Improvet - The Smart Client Survey (1 month)
A simple, effective and cost efficient approach to understand client perceptions of the quality of service being provided by the entire practice team.
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