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© Copyright, 2013 - 2015. Zoetis UK Limited. All rights reserved. Zoetis UK Limited is a company registered in England. Registration No: 526209.Registered Office: 5th Floor, 6 St Andrew Street, London, EC4A 3AE UK. The drugs listed in this website may have different technical specifications approved in other countries. The drug information provided on this website is intended only for animal healthcare professionals residing in the United Kingdom.

The clinical information provided on this site is provided solely for training and educational character, and not a substitute for the views, advice and recommendations of a veterinarian. Decisions relating to animal health should be taken by a veterinarian, considering the unique characteristics of the patient.

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Privacy Policy

At Zoetis Animal Health, the company behind VetSupport+, we recognise the importance of protecting the privacy of information collected about the users of VetSupport+. We are committed to respecting the privacy of our users. Below we set out how the data that you disclose at this app will be held, what it will be used for, and details of our data protection policy.

We collect personally identifiable information, such as names, addresses, telephone numbers and email addresses only when voluntarily provided by you when you register or otherwise voluntarily submit information to us. We will, of course, only process this information in accordance with this policy or as otherwise agreed to by you.

We may also collect data from you by using "cookies", which are certain bits of information deposited by this app on a visitor's phone. Cookies are sent back only to the servers that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in an app are visited and by how many people. With the information we receive through this technology, we hope to improve our applications. In addition, we gather information about you that is automatically collected by our server, such as your IP address and domain name. We may use this information to customize our offerings, to make information more readily accessible to you, and the app easier for you to use. For more information about cookies, please see the Information Commissioner's website home page. (This website is neither owned nor controlled by Zoetis Animal Health. Zoetis Animal Health is not responsible for the content or services of this site).

By using this app, you agree that we may use the information you have given in the following way:

Your information will be held on a database within or outside of the European Economic Area (EEA). Zoetis Animal Health UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS, United Kingdom, will collect your data as controller of the database and your details may be accessible to and used by other Zoetis group companies. As Zoetis Animal Health is a global organisation, your information may be transferred within or outside of the EEA. However, we will always employ appropriate technical security measures to protect your personal information and to ensure that it is not accessed by unauthorised persons.

Your information may be used by Zoetis Animal Health to provide you with printed and/or online publications, telephone messages, SMS messages and/or email communications (if you have consented to receive these communications from us as part of the registration process). These will contain tailored information as part of the Zoetis Animal Health Animal Health website programme.

Zoetis Animal Health may also use your information to send you (including by email) other health-related information which may relate to your animal’s health condition and/or may be of interest to you, and/or to conduct market research into medical conditions and the usefulness of Zoetis Animal Health health information programmes (if you have consented to receive these communications from us).

Zoetis Animal Health respects the confidentiality of personal information. Only Zoetis Animal Health, organisations working with Zoetis Animal Health in the administration of the above information, and Zoetis group companies will have access to your information. We may use third party processors to conduct research, process data or maintain our website, content, or programmes on our behalf, but your information will not be disclosed to any other third parties such as outside mailing organisations. While it is unlikely, we may be required to disclose your information by a court order or to comply with other legal or regulatory requirements. We will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.

Your information will be retained by Zoetis Animal Health for the period of time that you are registered to one or more of our health-related programmes. You will at any time have the right to access your information, you can request that your information on the Zoetis Animal Health database is amended/deleted, or you can unsubscribe from any programme at any time by writing to us at: Zoetis Animal Health Data Protection Officer, Zoetis Animal Health UK of Walton Oaks, Dorking Road, Walton on the Hill, Surrey, KT20 7NS.  Please mark the envelope “DSAR”.  Alternatively, you can email us at DataProtectionUK@Zoetis.com.

We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.

This Privacy Policy may be amended by us at any time. Please check this section periodically to inform yourself of any changes. 

Terms Of Use

Welcome to VetSupport+. This app was developed by Zoetis Animal Health. The information provided in this app is intended for general information and education and is not intended to substitute your clinical judgement or the clinical examination of an animal.

Please read and review these Terms of Use carefully before accessing or using this app. By accessing or using this app, you acknowledge that you have read, understood and agreed to these Terms of Use. If you do not agree to the Terms of Use, you may not access or use the app. Zoetis Animal Health may alter these Terms of Use from time to time, so you should periodically check these Terms of Use as any changes will take effect as soon as they are updated to this app.

Use of App
Your access to and use of the information contained in the app is subject to these Terms of Use. You agree to act lawfully at all times in using and accessing this app and you will not do anything which damages, interferes with, disrupts access to, interrupts or impairs the functionality of this app or inhibits other users' use and enjoyment of the app.

You agree that access to and use of this app and its content is at your own risk. Zoetis Animal Health may add, alter or delete materials from this app at any time at its discretion. Zoetis Animal Health will use reasonable efforts to include accurate and up-to-date information on this app but gives no warranties, undertakings or representations of any kind as to its accuracy, currency, quality, completeness or fitness for purpose. Zoetis Animal Health disclaims all warranties, express or implied to the fullest extent permitted by law. Neither Zoetis Animal Health, its affiliates, nor any party involved in creating, producing or delivering this app shall be liable for any loss, damage or cost whatsoever, whether in contract, tort (including negligence) or otherwise arising from reliance on information contained in this app, access to, use of, or inability to use this app, or any errors or omissions in its content. This limitation includes any loss, damage or cost caused by any viruses that infect your phone, software or data.

The information included in the app that can be accessed is intended solely as general information about Zoetis Animal Health Animal Health's activities in the United Kingdom.

Zoetis Animal Health respects the privacy of its app users. Please refer to our Privacy Policy which explains users' rights and the basis on which we may use any personal data (including by using "cookies") that is disclosed to us via this app.

Third Party Website and Links
This app may contain links or references to other websites maintained by third parties over whom we have no control. Such links are provided merely as a convenience. Similarly, this app may be accessed from third party links over which Zoetis Animal Health has no control. Zoetis Animal Health makes no warranties, undertakings or representations of any kind as to the accuracy, currency, quality, completeness or fitness for purpose of any information contained in such sources and shall have no liability for any loss, damage or cost of any kind arising from such information. Inclusion of any third party link does not imply an endorsement or recommendation by Zoetis Animal Health.

Medical Information
This app may contain information relating to various medical conditions and their treatment. This information is provided for general information only and is not meant to be a substitute to your clinical judgement or the clinical examination of an animal.

Non-Confidential Information
Subject to our Privacy Policy, any communication or other material that you send to Zoetis Animal Health by electronic mail or otherwise, such as any questions, comments and suggestions, is and will be deemed to be non-confidential and Zoetis Animal Health shall have no obligation of any kind with respect to it. Zoetis Animal Health shall be free to use any ideas, concepts, know-how or techniques contained in these communications and materials for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products. Zoetis Animal Health is not liable for the accuracy, scientific or otherwise, or completeness of any information, comments or opinions on this website that are expressed by third parties to the Zoetis Animal Health group.

Intellectual Property Rights
Zoetis Animal Health owns all copyright, patents, database rights, trade marks, designs, know-how and confidential information (whether registered or not), and all other intellectual property rights existing in this app and its contents. The contents of this app may only be copied for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed. Except as expressly permitted above, you may not copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this app or any part of it in any electronic medium or in hard copy, or create any derivative work based on it, without express written consent from Zoetis Animal Health. In addition, the Zoetis Animal Health name and logo are registered trademarks, and may not be used without Zoetis Animal Health written permission from Zoetis Animal Health. The misuse of Zoetis Animal Health trademarks or any other materials is prohibited and may be in breach of copyright law, trademark law and/or other English laws. Please note that Zoetis Animal Health actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

English Law
This app and its contents are intended to comply with English laws. Although the information in this app is accessible to users outside of the UK, the information on the app is intended for use only by UK residents. Other countries may have laws, regulatory requirements and medical practices that differ from those in the UK. These Terms of Use and your use of the app shall be governed by and construed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any disputes arising in connection with this app.

To the extent that any provisions of these Terms of Use are held to be illegal, invalid or unenforceable, then such provisions shall be severed and deleted without affecting the enforceability of the remaining provisions.

Copyright ©2015 Zoetis Animal Health UK Limited. All rights reserved.